Return and Refund Policy

At MCC Candle, we want you to be delighted with every purchase. However, if you're not completely satisfied, our return and refund policy is designed to be as hassle-free as possible.

Return Timeframe:

  • You have 28 days from the date of receiving your order to initiate a return.

Condition for Return:

  • Items must be in their original, unused condition, including all packaging and any included accessories, to qualify for a return. Products should be in a re-saleable state.
  • We reserve the right to refuse returns that do not meet these criteria.

Return Process:

  1. Initiating a Return: Contact our customer service team via

    mcccandlesuk@gmail.com for a return request. Provide your order number and the reason for the return.

  2. Return Instructions: We will send you detailed instructions on how to return your product.

  3. Shipping the Product: Package the item securely in its original packaging. You are responsible for return shipping costs unless the item is defective or the incorrect item was sent.

Customer Responsibility for Return Shipping Costs:

  • Return shipping costs are the responsibility of the customer unless the item is defective or the incorrect item was sent.
  • We recommend using a trackable shipping service for your return, as we are not responsible for items lost or damaged in transit.

Refund Process:

  • Upon receiving and inspecting the returned item, if your return is approved, a refund will be processed to your original method of payment within a specified number of days.
  • The amount refunded will reflect the amount paid after any promotions or discounts and will not include original shipping costs.

Exceptions:

  • Customized or personalized items are non-returnable and non-refundable, except in cases of defects or damage.

For any questions or assistance with your return, please reach out to us at mcccandlesuk@gmail.com. We are here to help and ensure your experience with MCC Candle is a pleasant one.